1. Privacy

Thank you for visiting TruAQ.com (this “Website”).  TruAQ Wellness Ltd. (“TruAQ” or “Us” or “We”) is committed to providing the user (“You”) with a safe and secure user experience.  That commitment includes protecting Your identity and any personal information You share with Us.

This privacy policy applies to the personal information We collect from and about You through this Website or any other way You may interact with TruAQ.  This privacy policy serves to inform You as to what personal information We collect, how TruAQ treats such information, and Your ability to control certain uses of it.  This privacy policy forms a portion of the Terms of Use – for more information regarding the Terms of Use, please visit our Terms of Use page.

This Website is directed and intended for the use of Canadian residents and this privacy policy is formulated within the frameworks of Canadian law.  Users visiting do so of their own accord and are responsible for their own compliance with any applicable laws in their jurisdiction of residence.

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2. Collection and Use of Personal Information

You may browse this Website without giving TruAQ any personal information.  We may, however,collect personal information when You:

1)    Purchase, order, or return any products or merchandise;

2)    Request to receive marketing communications from TruAQ;

3)    Register for an account on this Website;

4)    Participate in any contest which We may promote,or respond to any surveys which We may deliver; or

5)    Submit Customer Content (as defined in the Terms of Use) or submit a comment or question to Our customer service via email or other method.

(collectively, “Opt-InActivities”)

By engaging in any of the Opt-In Activities, You give Us Your consent to process and use Your personal information in accordance with this privacy policy.  All personal information collected will only be used to contact You with regard to orders placed or returned, marketing communications and/or contests and surveys, or submissions of Customer Content as the case may be.  

If You use a debit or credit card for any purchase or order of products or merchandise, We collect Your debit or credit card-related information, together with Your billing and shipping information, telephone number, and email address in order to deliver the products or merchandise You ordered.  In order to process exchanges or returns on products or merchandise previously purchased from TruAQ, We may require further information We deem necessary in order to process such a return.

Should You request to receive marketing communications from TruAQ, You may unsubscribe from Our promotional marketing list at any time by clicking on the button marked “unsubscribe” found on the bottom of any marketing communications You may receive from Us.  

Some features of this Website may require You to register for an account (such as submission of Customer Content).  Should You choose to register for an account, We may collect Your first name, last name, email address, and a password of Your choosing in order to provide You with the services or features of this Website which require a registered account.  At the time of registration, We may ask You if You would like to receive marketing communications from TruAQ.  Should You request to receive marketing communications from TruAQ, You may unsubscribe from Our promotional marketing list at any time by clicking on the button marked “unsubscribe” found on the bottom of any marketing communications You may receive from Us.  

Should You wish to participate in any contest, survey, orother promotion which We deliver, We may collect Your name, address, phone number, email address and/or Your mailing address.  This information may be used for the purposes of participation in such contest, survey, or other promotion We deliver, or for further promotional marketing communications. You may unsubscribe from Our promotional marketing list at any time by clicking on the button marked “unsubscribe” found on the bottom of any marketing communications You may receive from Us.  

If You submit a question, concern, or comment to Our customer service department, We may collect the following personal information in order to assist You: Your first name, last name, email address, telephone number, and mailing address.  We may also collect information You provide to us in the body of such question, concern, orcomment including any personally identifiable information contained therein.

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3. Data Host

Our store is hosted on Webflow Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Webflow’s data storage, databases and the general Webflow application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Webflow stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Webflow’s Terms of Service (https://webflow.com/legal/terms) or Privacy Statement (https://webflow.com/legal/privacy).

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4. Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

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5. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

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6. Cookies

TruAQ’s website, online services, e-mail messages, and advertisements may use "cookies" and other similar technologies, such as web beacons, pixel or gif tags, and action tags. Those technologies collect information that assists TruAQ to improve products and services, advertising, customer communications and the shopping experience.

For example, TruAQ may use information collected through cookies and similar technologies to recognize the user of TruAQ's websites and supplement our confidential profile for that user, determine a user's general location to tailor the website content to that user's location, track use of the websites, offer personalized web page content, information and advertisements, and otherwise facilitate and improve the website experience. You may choose to decline or disable cookies if your web browser permits, but doing so may affect your ability to access or use certain features of TruAQ's websites. Information about how Google uses cookies and how you can limit or disable certain kinds of cookies on your personal computer or mobile device is available here: www.google.com/policies/privacy/partners/ and www.google.com/policies/technologies/ads/.

TruAQ may use web beacons, pixel or gif tags, and action tags to confirm that e-mail messages have been delivered and opened. You may opt-out of receiving e-mails in accordance with this Privacy Policy.

Information provided by cookies may be collected and processed by TruAQ or by its third party service providers, including Google and Facebook.

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7. Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

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8. Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it,and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

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9. Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at info@truaq.com or by mail at

TruAQ Wellness Ltd.

[Re: Privacy Compliance]

#200-1682 W 7^th Ave

Vancouver, BC

V6J 4S6 Canada